Note: The following material is included for historical information about New York Net. Please consult the Verio web site for current information.

New York Net

Mid-to-High Speed 'Leased-Circuit' Internet Access

Frequently Asked Questions


What speed connections are available?
What router and dsu/csu do I need to buy?
What areas do you cover?
How much does it cost to connect to your closest POP?
How long does it take to get service?
Whom do I call if I have a problem?
Why does New York Net package services this way?
What network services are available?
What are the costs of these services?
What domain name services do you provide?
What news services do you offer?
How many news groups do you carry?
How many network addresses do I get?
Do my domain name and ip addresses belong to me or to New York Net?
Can I continue to use my current domain name and ip addresses?
Do you offer shell accounts or uucp mail feeds?
Do you offer dial-up access?
Do you offer ISDN access?
How do I get in touch with you?


What speed connections are available?

New York Net can deliver connections at speeds from 56Kb to 10Mbps and beyond. Your choices of service levels will depend on your location. This is detailed on the price list.
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What router and dsu/csu do I need to buy?

You don't need to buy any. We provide an end-to-end total connectivity solution. We provide a New York Net owned and managed router and DSU/CSU for your site. We configure them for your needs. We upgrade them as required. You do not need to become an expert on router management. This is our job.
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What areas do you cover?

We are a regional network. Our target market area is the Northeast, with the largest concentration of our customers in the areas covered by Bell Atlantic, NYNEX and SNET --- mostly in CT, MA, NJ, NY and PA. We also have customers in other areas, including some overseas. Our standard price list covers our primary target area. For other locations please ask for a special price quotation.
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How much does it cost to connect to your closest POP?

You do not need to ask this question with New York Net. We provide the data circuit from your location to our network. You do not pay the telephone company for the data circuit. You don't pay them a startup fee. You don't pay them ongoing monthly fees. We do.
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How long does it take to get service?

The critical path item is the telephone company installation of the data circuit. Generally the telephone companies quote 12 to 15 business days. Sometimes they slip a little. We quote 3 to 4 weeks for installation and can generally meet that target.
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Whom do I call if I have a problem?

If your problem has to do with the Internet, then you call us. We manage your network connection from the point where our router touches your LAN. It's our responsibility to figure out if a problem is due to hardware malfunction, a telephone company failure, an Internet routing problem, or some other cause. And then it's our responsability to get it fixed for you.
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Why does New York Net package services this way?

There are a number of interrelated reasons. Since you have a single point of contact for all Internet-related issues, it allows us to offer you a simpler and thus more attractive product. Since we manage all aspects of the connection from your LAN outwards, it makes it easier for us to manage the network. As a result of that we can provide you with a more reliable network.
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What network services are available?

New York Net makes available the following services to its customers: domain name service and registration, Usenet news, network time, ip-multicast (mbone), and email forwarding.
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What are the costs of these services?

Zero. They are provided as part of our base level of service.
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What domain name services do you provide?

We will provide primary and/or secondary domain name service (DNS) for your domain names, as desired. If you are new to the Internet and do not yet have your own domain name, we will file the paperwork for you to help you obtain one. Our typical customers manage their own names by operating a system running a name server at their site. The New York Net servers are configured as secondaries for the zone and are the ones listed by the InterNIC as authoritative sources for it.
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What news services do you offer?

New York Net operates a backbone news server which peers with over two dozen other major backbone servers. We offer you access to Usenet news in two different ways. If you want to operate a news server on your site, we will provide you with an nntp news feed. If your needs are such that you don't want to manage a news server, you can configure your client news reading programs to access our convenience news server and read news directly via any popular news client.
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How many news groups do you carry?

The number is constantly growing. We carry all the generally available groups with the exceptions of those for which a fee is required. As of May 1999, this was about 28,000 groups. If a customer has a request for a news hierarchy we don't carry and can point us towards a source, we will try to obtain it.
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How many network addresses do I get?

You get as many as you need. Typically we will assign a new customer a single Class C network (254 addresses). If a customer needs more than that, we will assign more.
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Do my domain name and ip addresses belong to me or to New York Net?

To the extent that such things can be owned, they belong to you, not us. When we register a domain name for you, we are acting only as your agents. When we allocate a Class C net for you, we notify the InterNIC (the ultimate authority in this area) that we are assigning our rights to you.
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Can I continue to use my current domain name and ip addresses?

If you have a registered domain name, then you can certainly continue to use it when you become a New York Net customer. Let us know about this as soon as possible and we will work with you and your current network to provide a smooth transition. If you have a network number registered for your use, and if you want to continue using the same addresses, then we will support that also.
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Do you offer shell accounts or uucp mail feeds?

No. We concentrate on network connectivity services. We do have a good number of customers who buy high speed Internet access from us and who, in turn, provide shell accounts. If you are interested in this level of service, give us your location and we'll be happy to provide you with referals.
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Do you offer dial-up access?

Yes. We offer 56K dial-up slip/ppp unlimited access service, provisioned with a no-busy-signal policy and with 24 hour/day connections specifically allowed.
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Do you offer ISDN access?

Yes. Note that on the primary geographic areas were we provide service, ISDN is tariffed as a metered service with a price schedule which makes it unattractive for our target customer --- someone who wants to stay connected to the net a large percentage of the time. However, in some cases you may be able to make a "voice" call on your ISDN line which will connect with one of our modems. This will give you 56K performance. Please contact us for more information and configuration guidelines. We also offer ISDN for use as an enhanced dial-backup facility for our customers in ISDN-served areas.
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How do I get in touch with you?

You can send e-mail to sales@new-york.net, send us a FAX at 1.718.217.9407 or call us at 1.800.806.NETS (1.718.776.6811 for international callers).
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